Oh Meritus did reply after my 2nd email.
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Dear Ms XXX,
First and foremost I would like to apologies for the late reply to your earlier e-mail sent.
I had spoken to my cashier Anne, regarding her communicating skills and will monitor her closely for her future improvement. We highly appreciate for your valuable feedback.
Our guest satisfaction is our outmost importance.
Ms XXX, could I have any form of way to contact you as we would like to improve our service and standards of the hotel.
Yours Sincerely,
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Which I didn't bother to reply. Hah.
Can't wait for my Shanghai trip!
Ramblings. Life. Food. Photography
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